Loading... (0%)

refund

We really appreciate your interest in subscribing to our image service and we believe in providing the best service possible. If you are not happy with our service or think that this is not quite what you expected, you are free to ask for a refund. If you are not happy with our service or if you think it could be improved please contact us via email at hi@smartysymbols.comIn order to receive a refund you must follow our refund policy:Non-commercial subscriptions

1. Monthly commercial subscription can be canceled at any time, when you
cancel your subscription at any time and you will not be charged for any
future payments.

2. For payments already made, you can receive a full refund if you have not
downloaded more than 5 images. This allows you to test our system and
make a decision on whether or not the system is useful to you. Refund must be requested within 30 days from the last charge. As an example, If you subscribed on the 1st of January, with a monthly subscription, you can request for a refund until February 1st fi you did not download any images within that time frame. We will refund any charges made within 30 days of requesting the refund.

3. If you make more than 5 downloads we are unable to issue you a refund at any time.

4. For yearly subscriptions, refunds can be requested during the first 30 days only if no more than 5 images were downloaded.

 

Commercial licenses

1. Monthly commercial subscriptions you can cancel your subscription at any
time, however you are no-longer allowed to continue creating new products
and you must delete all downloaded image from you computer.

2. Monthly commercial subscription can request a refund within the first 48
hours if no more than 5 images were downloaded. We will refund any charges made within the last 30 days. You are not able to request a refund for any charges made over 30 days from the day the refund is requested.

3. Yearly subscriptions can request a full refund if you have not downloaded
more than 10 images. Refunds must be requested within 30 days of payment made. You are not able to request any refunds after 30 days from the date of last payment.

Users are only allowed to request refund one time per year.

At the end, we want to offer a truly amazing service for everyone, so if you are
dissatisfied for any reason, please contact us and we can talk about how we can
assist you!

All users:

We are more than happy to issue you a refund if you think you are entitled to it. Please remember that “not using the subscription for X amount of time” does not entitle you a refund. Imagine subscribing to a magazine and requesting a refund for the past 6 months for not reading it. We offer the service, and once you subscribe it is up to you to use it whenever you need. We will NOT issue any refunds requested 30 or more days from the date of your last charge.