Canceling the subscription BEFORE the renewal date is your responsibility. You can easily do it at any time, without having to ever contact us.
1. You are able to cancel monthly or yearly commercial subscriptions at any time by visiting the “Manage Subscription” section; however you are no-longer allowed to continue creating and posting new products. You must also delete all downloaded image from you computer.
2. Monthly commercial subscription are not eligible for refunds of any kind.
3. Yearly subscriptions can request a full refund of any charges made within the last 48 hours if you have not downloaded any images in the last 48 hours and if you have not posed any products for sale in the last 48 hours. Refunds must be requested within 48 hours of payment made.
4. Users are only allowed to request refund one time.
5. If you have taken advantage of our Commercial License free 5 day trial, it is your responsibility to cancel your subscription before your free trial period expire and the charge applies on the 5th day. Refunds will only be processed in case of website malfunction. We believe 120 hours is enough time for you to make sure you explore the site and decide to continue using our images on your materials.
At the end, we want to offer a truly amazing service for everyone, so if you are dissatisfied for any reason, please contact us and we can talk about how we can