Refund Policy

/Refund Policy
Refund Policy 2018-11-01T15:54:50+00:00

Refund Policy

Important Information for all users:

We really appreciate your interest in subscribing to our image service and we believe in providing the best service possible. If you are not happy with our service or think that this is not quite what you expected, please read our refund policy.

All users and subscribers to Smarty Symbols agreed to the terms set forth on this page prior to subscribing to our service.  These terms were available on the subscription form sign up upon every new subscription.

We are more than happy to issue you a refund if you are entitled to it as per our refund policy. Please remember that “not using the subscription for X amount of time” does not entitle you to a refund. Smarty Symbols is a subscription as a service, which means you are paying to have access anytime to our service, regardless of whether or not you use it. Imagine subscribing to a magazine and requesting a refund for the past 6 months for not reading it. We offer the service, and once you subscribe it is up to you to use it whenever you need. You pay us to make the service available to you, and we hope you take full advantage of the great service we offer. We will NOT issue any refunds requested five or more days from the date of your last charge. Only your last charge will be refunded (if requested within five days from the charge). It is YOUR responsibility to cancel the subscription prior to the renewal date  if you don’t plan on using it anymore.

Standard subscriptions ( Personal/Teacher Subscriptions)

1. Monthly  or yearly subscription can be canceled at any time, when you
cancel your subscription at any time and you will not be charged for any
future payments. You can cancel your subscription hassle free by accessing the “Manage Subscription” section on the lower part of of the website.

2. For payments already made, you can receive a full refund if you have not
downloaded more than 5 images, or if you have not created more than five materials on our system. Payments MUST be requested within the first 10 days of the original charge. If you fail to request the refund within the first 10 days of any charges we are unable to process a refund.  This allows you to test our system and make a decision on whether or not the system is useful to you. Refunds MUST be requested within 10 days from the last charge. As an example, If you subscribed on the 1st of January, with a monthly subscription, you can request for a refund until February 10th if you did not download any images, or create any materials within that time frame. We will refund any charges made within 11 days of requesting the refund.

3. If you make more than 5 downloads or create more than five activities on the printing center we are unable to issue you a refund at any time.

4. For yearly subscriptions, refunds can be requested during the first 10 days only if no more than 5 images were downloaded or less than five activities were created. Any refund request beyond 10 days of the initial charge will be denied regardless of reason. Please take your time to try the system within the first week, if unhappy please send us a message right away.

Smarty Symbols follows industry standard refund policies for subscription services. Once you cancel your services with us, you will not be charged again.

Commercial licenses

1. You are able to cancel monthly or yearly commercial subscriptions  at any
time by visiting the “Manage Subscription” section; however you are no-longer allowed to continue creating and posting new products. You must also delete all downloaded image from you computer.

2. Monthly commercial subscription are not eligible for refunds of any kind.

3. Yearly subscriptions can request a full refund of any charges made within the last 10 days if you have not downloaded more than 10 images. Refunds must be requested within 10 days of payment made.

4. Users are only allowed to request refund one time per year.

At the end, we want to offer a truly amazing service for everyone, so if you are
dissatisfied for any reason, please contact us and we can talk about how we can
assist you!