Frequently Asked Questions2023-11-15T06:51:20-04:00

Frequently Asked Questions

Frequently Asked Questions

Welcome to the Smarty Symbols FAQ page! We understand that you may have questions about our services, licenses, and how to make the most of our platform. This page has been carefully curated to address the most common queries from our valued users like you.

Whether you are a new subscriber seeking guidance on licensing options or an existing user looking for tips on optimizing your experience, we’ve got you covered. Our comprehensive FAQ section covers a wide range of topics, from account management and subscription details to image usage and copyright concerns.

About

Can students access Smarty Symbols Studio directly or is it intended only for educators and staff?2023-05-08T17:12:18-04:00

Smarty Symbols Studio is designed specifically for educators and staff, not for direct student use. Educators access the platform to create materials that can be printed or presented during lessons with their students. As a result, only one license is needed per teacher, allowing them to create materials for all their students. The platform does not require any student information to be added, as it is not intended for direct student use. This ensures that educators have the necessary tools to create customized learning materials while maintaining student privacy.

How can Smarty Symbols support my Occupational Therapy practice?2023-10-23T19:14:03-04:00

Smarty Symbols offers an expansive library of over 70,000 images and templates designed to be easily integrated into your OT materials. Whether you’re focusing on sensory integration, fine motor skills, or daily living activities, our platform provides versatile resources that can be customized to each client’s unique needs.

How do I cancel my subscription?2023-07-28T13:30:40-04:00

To cancel your subscription, the process is quick and simple. First, log in to your account using your credentials. Once logged in, navigate to the bottom of the page where you’ll find the “Manage Subscription” option. Click on it to proceed.

Within the “Manage Subscription” section, you’ll find the option to “Cancel Subscription.” Click on this option to initiate the cancellation process. Your subscription will be promptly canceled, and you’ll retain access to your account and the website until 30 days from your last payment date.

We strive to make the subscription management process as convenient as possible, so you can easily make changes to your membership whenever needed. If you have any questions or encounter any issues during this process, don’t hesitate to contact our customer support team for further assistance. We are here to ensure a smooth experience for all our valued users.

How does the Smarty Symbols website work?2023-08-03T14:37:41-04:00

We intended to create this website as a go to place for creating custom learning materials for children. Smarty Symbols Studios offer four main areas of use:

  1. Image Library: Access to over 35 thousand illustrations organized by categories that are typically needed within educational settings such as animals, fruits, vegetables, social studies, geography, etc. Users may select to download the images individually as a jpg or png images to be utilized on a third party program such as power point to create any kind of materials. Our search feature allows users to search images by keywords, sounds within the words, or categories associated with that image.
  2. Printing Center: The Printing Center is where users can make full use of the image library by dragging the images to one of hundreds of templates of common activities such as communication boards, bingo, writing activities, flashcard and many others. Users may add multiple pages to each document and take advantage of the potential to fully customize their resource. Once the resource is created, users can save their file for future download and edits.
  3. Game  Creation:  The Game Creation is a new section of Smarty Symbols Studio. It allows users to create games using Smarty Symbols! Drag and drop images, make images as buttons, play audio and display animation to create on screen lessons.
  4. Activity Library:  The activity library is where users get access to over 9,000 ready made resources created by other users. Anyone is able to find activities, open and edit to make each of the existing resources their own.
How often are new images added to the Smarty Symbols library?2023-05-08T16:48:49-04:00

Smarty Symbols Studio made its debut in 2014, featuring an initial collection of 10,000 colorful images. Since then, the platform has expanded its image library to offer 35,000 colored images and an additional 35,000 outline images, totaling over 70,000 images. The library has been enriched with new characters and images tailored to users’ search needs.

Smarty Symbols adds approximately 2,000 new images to the library each year, although this number may vary based on user needs and demand. The platform prioritizes frequently searched vocabulary and specific areas where there is a desire to expand the available offerings. This approach ensures that the library stays relevant and continues to cater to the evolving needs of its users.

What are the main features of Smarty Symbols Studio?2023-05-08T14:43:25-04:00

Smarty Symbols Studio offers a range of features designed to make creating custom special education materials easy and efficient for educators. Some key features include:

  1. Simple drag and drop tools: Effortlessly create materials using the user-friendly interface, streamlining the process and saving time for educators.
  2. Hundreds of templates for common activities: Access a wide range of pre-designed templates for various activities such as flashcards, bingo games, writing exercises, and more, providing a solid starting point for customizing your materials.
  3. Type in text to symbolate it automatically: Quickly convert text into relevant symbols, making it simple to create visual aids that match your written content.
  4. Collaborate with peers from the district: Share resources, ideas, and collaborate with fellow educators within your district to enhance learning experiences for students.
  5. Upload your own photographs: Customize your materials further by incorporating personal photos alongside the extensive image library.
  6. Integrated modified Fitzgerald coloring on every word: Benefit from a consistent coloring system that aids in word recognition and comprehension for students.
  7. Access a vast library of over 9,000 ready-made resources developed by professionals from around the world. This feature allows them to save time and effort by finding materials that align with their lesson plans. Educators can edit these resources as needed, tailoring them to suit their specific requirements and the unique needs of their students, further enhancing the versatility of Smarty Symbols Studio.

These features make Smarty Symbols Studio a versatile and valuable tool for special educators, enabling them to create engaging, personalized resources that cater to the unique needs of their students.

What devices are supported Smarty Symbols?2023-08-03T15:32:04-04:00

Smarty Symbols Studio is primarily a web-based platform. While it can technically be accessed from any device that has an internet connection including tablets and smartphones, for the best user experience and ease of navigation, we recommend creating materials on a desktop or laptop computer. This allows you to fully leverage the drag-and-drop features, larger viewing area, and overall functionality of the platform. For viewing and utilizing the materials, any device can be used comfortably.

What is Smarty Symbols Studio?2023-05-08T14:32:23-04:00

Smarty Symbols is a comprehensive collection of 35,000 images tailored for educational purposes. It serves as the foundation for Smarty Symbols Studio, a web-based software designed to facilitate the creation of custom special education materials. With its frustration-free visual support, Smarty Symbols Studio is a valuable tool for special educators looking to develop personalized resources for their students.

For an annual fee of $89, users can access Smarty Symbols Studio and enjoy the benefits of creating unlimited custom educational materials. This cost-effective solution empowers educators to design engaging and tailored visual supports to enhance their students’ learning experiences.

What is the different between smarty symbols and smarty symbols studio?2023-05-08T16:11:00-04:00

Smarty Symbols and Smarty Symbols Studio are related but distinct offerings that cater to the needs of educators, speech therapists, and other professionals working with individuals with communication challenges:

  1. Smarty Symbols: This is a comprehensive library of 35,000 images specifically designed for educational purposes. These images cover a wide range of topics and are tailored to help professionals create visual aids and materials for their students or clients.
  2. Smarty Symbols Studio: This is a web-based software that utilizes the Smarty Symbols image library to enable custom special education material creation. It offers a user-friendly drag-and-drop interface and various features, such as templates, collaboration options, and customization tools. Smarty Symbols Studio makes it easy for professionals to create personalized visual supports and resources for their students.

In conclusion, when users subscribe to Smarty Symbols Studio, they gain access to both the extensive image library of 35,000 education-focused images and the powerful web-based software that enables custom special education material creation. This comprehensive package provides special educators, speech therapists, and other professionals with the tools they need to create personalized visual supports and resources for their students or clients, ultimately enhancing the learning experience and fostering success.

What kind of technical support is available for Smarty Symbols Studio users?2023-05-08T16:51:38-04:00

We provide various types of support for our users. Our email support team is available to answer any questions or help with any challenges you may face while using our program. Organizations that purchase access for more than 10 users are eligible for a complimentary 45-minute training session via Zoom. Additionally, we have a dedicated series of short instructional videos that guide users on how to maximize the benefits of our program. These videos demonstrate specific features and offer helpful guidance for users at all skill levels.

What kind of templates are available for Occupational Therapists?2023-10-23T19:15:26-04:00

Our platform features hundreds of pre-designed layouts tailored to OT needs, including sensory boards, fine motor skill flashcards, and daily living skill schedules. In addition to our ready-made templates, we also offer the option to create 100% custom materials from scratch, providing unparalleled flexibility for your practice. These templates save you time and help you focus more on therapeutic interventions.

Who are the individuals or professionals that benefit the most for access to Smarty Symbols Studio?2023-05-08T16:36:27-04:00
  1. Special Education Teachers: These professionals often work with students who have unique learning needs and require tailored materials to accommodate their individual abilities and challenges.
  2. Speech-Language Pathologists (SLPs): SLPs work with individuals with communication difficulties, and customized visual aids can significantly enhance their therapy sessions and support the development of language and communication skills.
  3. Occupational Therapists: These professionals help individuals develop, maintain, or regain skills essential for daily life, and custom materials can be crucial in addressing specific challenges and goals.
  4. School Counselors and Psychologists: These experts may create custom materials to support students with behavioral or emotional challenges, ensuring that the resources are tailored to each student’s specific needs.
  5. Early Childhood Educators: Teachers working with young children can benefit from custom materials to accommodate different learning styles and developmental stages, ensuring that all students can engage effectively with the content.
  6. Parents or Caregivers: Family members and caregivers of individuals with special needs may create custom learning materials to support their loved ones’ educational goals and skill development at home.
  7. Adult Education Instructors: Professionals who teach adult learners with diverse backgrounds and abilities may find custom materials helpful in addressing the unique needs of their students.

These customers recognize the value of personalized learning materials in enhancing educational experiences and addressing the specific needs of their students or clients. Custom resources can help ensure that everyone receives the appropriate support to achieve their full potential.

Why can’t I find the images I requested?2023-07-28T14:09:53-04:00

Why can’t I find the images I requested?

We appreciate your enthusiasm for requesting new images, and we love to hear from our users! While we do accept image requests, it’s essential to understand that we are not a custom image design company. Creating custom images for each request would be costly and time-consuming, making it impractical for our service.

Instead, our main focus is on building a comprehensive vocabulary representation. When you search for a specific word like “sleep” and we don’t have an existing representation, we create it to fill the gap. Similarly, if we have “sleep,” but not every possible meaning of the word, we work to create those as well. Our goal is to provide a diverse range of vocabulary, enabling everyone to express themselves fully.

Currently, we have an extensive list of over 10,000 words, and we prioritize the creation of new images based on two factors: a. The relevance and essential nature of the requested images, and b. The potential benefit to a broader group of users.

Please understand that the process of creating and adding new images involves multiple steps. Each image must be sent to the copyright office for protection before it can be posted online. As a result, the process for adding a new image can be lengthy, and it may take a few months for requested images to be available on the website.

We are committed to continuously improving our image library and appreciate your understanding as we work to expand our collection to better serve you and our community. Your feedback and requests play a crucial role in shaping the growth of our platform. So, keep those suggestions coming, and together, we’ll make Smarty Symbols even better!

Will I be able to access my subscription from multiple computers?2023-07-28T13:36:09-04:00

Yes, you can access your Smarty Symbols Studio account on multiple devices, such as your home or school computer, using your registered email address and password. All you need is an internet connection to access the website from various locations. However, please note that sharing your login information with others is not permitted. Each subscription is intended for individual use and should not be shared among staff members.

How to…

Will I be able to access my subscription from multiple computers?2023-07-28T13:36:09-04:00

Yes, you can access your Smarty Symbols Studio account on multiple devices, such as your home or school computer, using your registered email address and password. All you need is an internet connection to access the website from various locations. However, please note that sharing your login information with others is not permitted. Each subscription is intended for individual use and should not be shared among staff members.

Why can’t I find the images I requested?2023-07-28T14:09:53-04:00

Why can’t I find the images I requested?

We appreciate your enthusiasm for requesting new images, and we love to hear from our users! While we do accept image requests, it’s essential to understand that we are not a custom image design company. Creating custom images for each request would be costly and time-consuming, making it impractical for our service.

Instead, our main focus is on building a comprehensive vocabulary representation. When you search for a specific word like “sleep” and we don’t have an existing representation, we create it to fill the gap. Similarly, if we have “sleep,” but not every possible meaning of the word, we work to create those as well. Our goal is to provide a diverse range of vocabulary, enabling everyone to express themselves fully.

Currently, we have an extensive list of over 10,000 words, and we prioritize the creation of new images based on two factors: a. The relevance and essential nature of the requested images, and b. The potential benefit to a broader group of users.

Please understand that the process of creating and adding new images involves multiple steps. Each image must be sent to the copyright office for protection before it can be posted online. As a result, the process for adding a new image can be lengthy, and it may take a few months for requested images to be available on the website.

We are committed to continuously improving our image library and appreciate your understanding as we work to expand our collection to better serve you and our community. Your feedback and requests play a crucial role in shaping the growth of our platform. So, keep those suggestions coming, and together, we’ll make Smarty Symbols even better!

How does the Smarty Symbols website work?2023-08-03T14:37:41-04:00

We intended to create this website as a go to place for creating custom learning materials for children. Smarty Symbols Studios offer four main areas of use:

  1. Image Library: Access to over 35 thousand illustrations organized by categories that are typically needed within educational settings such as animals, fruits, vegetables, social studies, geography, etc. Users may select to download the images individually as a jpg or png images to be utilized on a third party program such as power point to create any kind of materials. Our search feature allows users to search images by keywords, sounds within the words, or categories associated with that image.
  2. Printing Center: The Printing Center is where users can make full use of the image library by dragging the images to one of hundreds of templates of common activities such as communication boards, bingo, writing activities, flashcard and many others. Users may add multiple pages to each document and take advantage of the potential to fully customize their resource. Once the resource is created, users can save their file for future download and edits.
  3. Game  Creation:  The Game Creation is a new section of Smarty Symbols Studio. It allows users to create games using Smarty Symbols! Drag and drop images, make images as buttons, play audio and display animation to create on screen lessons.
  4. Activity Library:  The activity library is where users get access to over 9,000 ready made resources created by other users. Anyone is able to find activities, open and edit to make each of the existing resources their own.
How do I upgrade from monthly to yearly?2023-07-28T13:41:57-04:00

To upgrade from a monthly to a yearly membership, follow these simple steps:

  1. Explore Yearly Discount: Before signing up, consider our yearly membership option, which offers a substantial discount compared to the monthly plan. By selecting the yearly option from the start, you can save significantly on your subscription.
  2. Switching to Yearly Plan: If you initially chose the monthly plan but have now decided to commit to a whole year of membership, you can upgrade to the yearly plan by following these steps:

    a. Cancel Current Subscription: First, log in to your account and navigate to the “Manage Subscription” section. From there, you can cancel your existing monthly subscription.

    b. Resubscribe for Yearly Plan: After canceling your current subscription, you can proceed to re-subscribe by selecting the yearly payment option. The yearly plan will begin from the date of your new subscription.

  3. Payment Clarification: Please note that payments made under the monthly plan do not count toward the yearly plan. For example, if you have already made payments totaling $18 over two months under the monthly plan and switch to the yearly plan, you will be charged the full yearly fee of $89 for the new subscription period.
  4. Non-Refund Policy: Once you choose to upgrade to the yearly plan, we do not offer refunds based on the change of your subscription. This policy ensures fair and consistent treatment for all users.

We strive to provide you with the best possible experience on our website, and our yearly membership option is designed to offer you greater value and cost savings. Should you have any questions or encounter any issues during the upgrade process, our support team is ready to assist you promptly. We appreciate your understanding and look forward to providing you with continued excellent service as a valued member of our community.

How do I update my payment information?2023-07-28T13:39:49-04:00
  1. Scroll to the bottom of the page to find the footer section and click on ” Manage Subscription”.
  2. On the subscription section click on the “Update billing details” button.
  3. A new pop up will appear. Enter your new card, click on update and you will be all set.

How do I download images from the website?2023-07-28T13:47:56-04:00

We have created a video to show you how to download images from our website. You can access the page here:

http://smartysymbols.com/how-to-use-our-website-intro/

How do I change the text on the printing center?2022-03-16T20:58:10-04:00

Once you add the image to the cell, you can click on the image to make any edits. You can also change the text or completely remove it by clicking on the text to edit it:

How do I cancel my subscription?2023-07-28T13:30:40-04:00

To cancel your subscription, the process is quick and simple. First, log in to your account using your credentials. Once logged in, navigate to the bottom of the page where you’ll find the “Manage Subscription” option. Click on it to proceed.

Within the “Manage Subscription” section, you’ll find the option to “Cancel Subscription.” Click on this option to initiate the cancellation process. Your subscription will be promptly canceled, and you’ll retain access to your account and the website until 30 days from your last payment date.

We strive to make the subscription management process as convenient as possible, so you can easily make changes to your membership whenever needed. If you have any questions or encounter any issues during this process, don’t hesitate to contact our customer support team for further assistance. We are here to ensure a smooth experience for all our valued users.

How do I automatically translate a communication board?2022-03-16T23:45:28-04:00

One of the best features within the Smarty Symbols platform is the ability to automatically translate visual support materials created in English into one of the eight languages we provide.

Am I allowed to combine clipart images in one image to create a new image? For example, I want to create the idea of ” eat banana”, can I use the image for eat + image for banana to create a new one?2023-09-09T08:04:42-04:00

Yes, you are allowed to combine multiple Smarty Symbols images to create a new, composite image, as long as it is for personal use or for use with your own students or clients. However, if you intend to distribute or sell the newly created image as part of a resource or product, you must have an active commercial license with us and adhere to our licensing guidelines. It’s important to remember that any combined or altered images must still be accompanied by appropriate attribution, as per our licensing agreement.

If you’re unsure about your specific use case or have additional questions, feel free to reach out to our support team at [email protected] for clarification.

Personal Licenses

Will I be able to access my subscription from multiple computers?2023-07-28T13:36:09-04:00

Yes, you can access your Smarty Symbols Studio account on multiple devices, such as your home or school computer, using your registered email address and password. All you need is an internet connection to access the website from various locations. However, please note that sharing your login information with others is not permitted. Each subscription is intended for individual use and should not be shared among staff members.

Who are the individuals or professionals that benefit the most for access to Smarty Symbols Studio?2023-05-08T16:36:27-04:00
  1. Special Education Teachers: These professionals often work with students who have unique learning needs and require tailored materials to accommodate their individual abilities and challenges.
  2. Speech-Language Pathologists (SLPs): SLPs work with individuals with communication difficulties, and customized visual aids can significantly enhance their therapy sessions and support the development of language and communication skills.
  3. Occupational Therapists: These professionals help individuals develop, maintain, or regain skills essential for daily life, and custom materials can be crucial in addressing specific challenges and goals.
  4. School Counselors and Psychologists: These experts may create custom materials to support students with behavioral or emotional challenges, ensuring that the resources are tailored to each student’s specific needs.
  5. Early Childhood Educators: Teachers working with young children can benefit from custom materials to accommodate different learning styles and developmental stages, ensuring that all students can engage effectively with the content.
  6. Parents or Caregivers: Family members and caregivers of individuals with special needs may create custom learning materials to support their loved ones’ educational goals and skill development at home.
  7. Adult Education Instructors: Professionals who teach adult learners with diverse backgrounds and abilities may find custom materials helpful in addressing the unique needs of their students.

These customers recognize the value of personalized learning materials in enhancing educational experiences and addressing the specific needs of their students or clients. Custom resources can help ensure that everyone receives the appropriate support to achieve their full potential.

Teachers in my district have a license to smarty symbols studio, can I use the images to crate playground communication boards?2023-09-27T14:54:47-04:00

No, under the standard license, teachers or school districts are not permitted to use Smarty Symbols’ images for large-scale public displays like playground communication boards without obtaining a separate, written license agreement from Smarty Symbols LLC. This restriction is explicitly outlined in the “Signage and Public Display Restrictions for Standard Licensees” clause of the Smarty Symbols Standard Membership License Subscription Agreement.

However, Smarty Symbols offers specialized licensing options for creating communication boards for schools at a district level, as well as manufacturing custom playground communication boards. For more information on obtaining a specialized license for this specific use case, you can visit Playground Communication Boards or directly contact Smarty Symbols LLC.

How does the Smarty Symbols website work?2023-08-03T14:37:41-04:00

We intended to create this website as a go to place for creating custom learning materials for children. Smarty Symbols Studios offer four main areas of use:

  1. Image Library: Access to over 35 thousand illustrations organized by categories that are typically needed within educational settings such as animals, fruits, vegetables, social studies, geography, etc. Users may select to download the images individually as a jpg or png images to be utilized on a third party program such as power point to create any kind of materials. Our search feature allows users to search images by keywords, sounds within the words, or categories associated with that image.
  2. Printing Center: The Printing Center is where users can make full use of the image library by dragging the images to one of hundreds of templates of common activities such as communication boards, bingo, writing activities, flashcard and many others. Users may add multiple pages to each document and take advantage of the potential to fully customize their resource. Once the resource is created, users can save their file for future download and edits.
  3. Game  Creation:  The Game Creation is a new section of Smarty Symbols Studio. It allows users to create games using Smarty Symbols! Drag and drop images, make images as buttons, play audio and display animation to create on screen lessons.
  4. Activity Library:  The activity library is where users get access to over 9,000 ready made resources created by other users. Anyone is able to find activities, open and edit to make each of the existing resources their own.

School Access

Will I be able to access my subscription from multiple computers?2023-07-28T13:36:09-04:00

Yes, you can access your Smarty Symbols Studio account on multiple devices, such as your home or school computer, using your registered email address and password. All you need is an internet connection to access the website from various locations. However, please note that sharing your login information with others is not permitted. Each subscription is intended for individual use and should not be shared among staff members.

What kind of technical support is available for Smarty Symbols Studio users?2023-05-08T16:51:38-04:00

We provide various types of support for our users. Our email support team is available to answer any questions or help with any challenges you may face while using our program. Organizations that purchase access for more than 10 users are eligible for a complimentary 45-minute training session via Zoom. Additionally, we have a dedicated series of short instructional videos that guide users on how to maximize the benefits of our program. These videos demonstrate specific features and offer helpful guidance for users at all skill levels.

How do I place a purchase order for 1 user?2023-05-08T16:41:25-04:00

To place a purchase order for a single user, please note that there is a minimum amount of $267 required for purchase orders. If you have only one educator who requires access, you have a few options:

  1. Pre-pay for 3 years of access for the single user to meet the minimum purchase order amount.
  2. Locate 2 additional users within your organization to combine the purchase, ensuring the total amount meets or exceeds the $267 minimum requirement.

If neither of these options is suitable for your organization, you can purchase access for the individual educator directly on the Smarty Symbols website using a credit card or other available checkout methods. This allows you to bypass the minimum purchase order amount and still provide access to the valuable resources offered by Smarty Symbols Studio.

if you are ready to submit the Purchase Order: Just email us at [email protected]

Do you guys offer a group subscription?2017-06-12T14:46:22-04:00

Yes we do! We love working with educational institutions and making our subscription service available to every teacher in the world. The best part is that you will get a discount based on the total number of users. If you are interested in giving your staff access to our subscription service, please contact us today at [email protected]

We are able to access purchase order and send out estimates.

Do you guys accept purchase orders?2017-09-13T17:21:37-04:00

Yes! In fact we love them. Ask your school district to either upload one to our website on our contact page here: https://smartysymbols.com/contact-us-2/ ( scroll down to see a place to upload the file).

Alternatively, they can also email us at [email protected]

Make sure you include the names and emails of everyone who will be using the website. We will create their account on the back end and everyone will have their own login information.

Can students access Smarty Symbols Studio directly or is it intended only for educators and staff?2023-05-08T17:12:18-04:00

Smarty Symbols Studio is designed specifically for educators and staff, not for direct student use. Educators access the platform to create materials that can be printed or presented during lessons with their students. As a result, only one license is needed per teacher, allowing them to create materials for all their students. The platform does not require any student information to be added, as it is not intended for direct student use. This ensures that educators have the necessary tools to create customized learning materials while maintaining student privacy.

Are there group or bulk subscription discounts available for organizations?2023-05-08T16:54:08-04:00

Yes, we offer a seamless and transparent process for organizations, such as school districts, to obtain bulk subscription discounts. We have a quote generator that allows you to input the number of users and receive a customized quote sent directly to your email. The quote will automatically display the discount amount based on two factors: the number of users (if more than 20 users) and pre-purchasing multiple years. Discounts can be combined, enabling schools and organizations to save even more on their subscriptions.

Commercial Licenses & TPT Sellers

What should I do if I have already used the images in a way that is now prohibited?2023-09-27T10:13:37-04:00

If you find that your current usage violates the new clauses, please contact us immediately to discuss how to rectify the situation, which may invol